The Group continues to monitor the business environment to determine appropriate responses to ensure long term financial sustainability.
*Previous years measured as weighted average. REPTRAK survey was not conducted in the 2020/21 financial year due to budget challenges as part of the impact COVID-19. In this financial year, the KPI is measured as a percentage of completion of the engagement plans the executive committee committed to and which was approved by the Board. A target of 80% has been set and performance against this target is measured as the average percentage score of the completed quarterly engagements in line with the number of engagement frequencies stakeholder owners have committed to for each stakeholder.
#ASQ was not rated in the year under review owing to insufficient passenger numbers through our airports.